CD Koncept Apparel & Signage LLC. Return Policy
Effective Date: [Date]
At CD Koncept Apparel & Signage LLC. LLC. ("CD Koncept," "we," "us," or "our"), we strive to ensure your complete satisfaction with your custom-made products. However, due to the personalized nature of our apparel and signage, we have a limited return policy.
Returns and Exchanges:
- Non-defective items: We unfortunately cannot accept returns or exchanges for non-defective, custom-made items. As each piece is created specifically for your order, we cannot restock them.
- Defective items: If you receive an item that is defective or damaged upon arrival, please contact us within (585) 705-7255 days of receiving your order at contact us. We will require photos of the defect or damage for verification.
- Upon verification of a defect or damage, we will offer you a choice of a replacement item or a full refund for the defective item, including any applicable shipping charges.
- Replacement items will be prioritized and expedited within production capabilities.
Incorrect Items:
- If you receive an item that is incorrect compared to your order confirmation, please contact us immediately at contact us with your order number and a description of the discrepancy.
- We will promptly arrange for the correct item to be shipped to you at no additional cost.
- You may keep the incorrect item or return it to us.
Requirements for Returns:
- All returns or exchanges must be pre-authorized by contacting us via email at contact us.
- Returned items must be in their original, unused, and unwashed condition, with all tags attached.
- We cannot accept returns on items that have been worn, washed, altered, or damaged after receipt.
- We recommend using a trackable shipping method for your return to ensure safe delivery.
Return Shipping Costs:
- You are responsible for the cost of return shipping for non-defective items or incorrect items you wish to keep.
- We will cover the cost of return shipping for verified defective items.
Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method used for the purchase within (585) 705-7255 business days.
- Shipping costs will only be refunded if the return is due to a verified defect or error on our part.
Order Cancellations:
- You may cancel your order free of charge if it has not yet gone into production. Please contact us as soon as possible at contact us to request a cancellation.
- Once your order has gone into production, cancellations are not possible.
Contact Us:
If you have any questions about this Return Policy, please contact us at contact us.
CD Koncept Apparel & Signage Shipping Policy
Effective Date: 3/10/2024
Overview:
CD Koncept Apparel & Signage ("CD Koncept," "we," "us," or "our") is committed to getting your custom apparel and signage to you quickly and efficiently. This Shipping Policy outlines the shipping options, costs, and estimated delivery times for our products.
Shipping Options:
We offer several shipping options through reputable carriers like USPS or FedEx. The specific options available and their associated costs will depend on the weight and size of your order, your delivery location, and your chosen delivery speed. You will see the available shipping options and their costs during checkout.
Processing Times:
Please note that processing times for your order are separate from shipping times. Standard processing time for custom apparel and signage is (585) 705-7255 business days after your order confirmation. This timeframe may vary depending on the complexity of your design and current order volume. Rush processing options may be available for an additional fee.
Delivery Times:
Estimated delivery times will vary depending on your chosen shipping option and your location. They will be displayed during checkout. Once your order ships, you will receive a notification with a tracking number to follow your package's progress.
International Shipping:
We currently do not offer international shipping at this time. However, we are exploring this possibility and may offer it in the future.
Free Shipping:
We may offer free shipping promotions from time to time. These promotions will be clearly communicated on our website and social media channels. Free shipping eligibility will be determined based on the specific promotion details.
Order Tracking:
Once your order ships, you will receive a notification email with a tracking number. You can use this number to track the progress of your order on the carrier's website.
Damaged or Lost Shipments:
If your order arrives damaged or is lost in transit, please contact us immediately at contact us with your order number and a brief description of the issue. We will work with the carrier to resolve the problem and ensure you receive your order.
Changes to this Shipping Policy:
We may update this Shipping Policy from time to time. We will post any changes on this page.
Contact Us:
If you have any questions about this Shipping Policy, please contact us at contact us.
